Privacy Policy

WATT is run by Fibrecast Pty Ltd, trading as WATT ("WATT", "we", "us"). Our products include WATT WORK, WATTKINS, our AI assistant that knows your business, WATTKINS Oh-my, its lighter edition for tradies in the field, and WATTUP, a chat assistant offered on some plans. This policy covers all of them, our marketing website at wattwork.com.au and the WATT app at fixwatt.app.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

On our website. If you register for early access, we collect your email address and, if you choose to give them, your name, business name, mobile number and crew size. We also record which button you used to sign up.

In the WATT app. We store what you and your team enter, which typically includes:

• Account details for you and each team member: name, email, mobile and role.
• Optional profile details a team member chooses to add, such as a date of birth or a nickname. Each one is hidden from the rest of the team unless that person turns it on, with one exception: on a team member's birthday, teammates see a birthday cake next to their name. The date and year stay private unless that person turns them on.
• Your customers and their sites: names, addresses, contact details and job history.
• Job records: schedules, notes, photos, documents, safety forms (JSAs and SWMS) and sign-offs.
• Timesheets and leave, including check-in and check-out times and any medical certificate attached to a leave request.
• Quotes, invoices and supplier expenses.
• Messages sent to and from your customers through WATT: SMS, emails and, if your business uses call answering, call recordings.
• Questions you ask WATTKINS, our AI assistant, and its answers.

Location. WATT records a team member's location only at the moment they check in to or out of a job, tap "on my way", save a job note, or choose to share their location in team chat, and only if they have allowed location access on their device. WATT does not track location in the background and never knows where a device is between those actions. Any distance or travel calculation is made at the moment someone takes an action on screen, and only then. When a team member first signs in on a phone, WATT asks the device for permission to use location so that check-in works straight away; the position the device reports at that moment is not stored or sent anywhere.

Automatically. We collect technical information such as your IP address, browser and device type, and error reports, so the service works and we can fix faults. Error reports describe what the app was doing when a fault occurred and are set up to exclude personal information. An error report may also include a short replay of the app screen from the few seconds before and after the fault, so we can see what went wrong. Replays mask all text and form entries and hide images, so they show what happened on screen without showing your data.

• To run the WATT service for your business: jobs, scheduling, quotes, invoices, timesheets, leave and safety records.
• To answer your questions through WATTKINS, using only your own business's data.
• To send messages you or your team ask us to send, such as job confirmations and "on my way" texts to your customers.
• To contact you about early access and about your account.
• To bill you and to measure usage against your plan.
• To keep the service secure, diagnose faults and improve it.

What we never do. We do not sell personal information. We do not use your business data to train AI models, and our AI provider, Anthropic, does not use it to train theirs. We do not use your data for advertising. We never share or publish your business's data, on its own or combined with others', in any form a competitor or the public could identify as yours.

When your business adds customers or team members to WATT, your business decides what to collect and why. WATT stores and processes that information on your behalf and on your instructions.

Your business remains responsible for having a lawful reason to collect it and for telling your customers and staff how it is used. Where your business uses call answering through WATT, callers are told at the start of the call that it is recorded for verification and service delivery purposes.

WATT's database, file storage and sign-in system are hosted in Singapore. We share personal information only with the providers below, and only as far as each one needs it to do its job.

Before we disclose information overseas, we take reasonable steps to make sure each provider handles it consistently with the Australian Privacy Principles.

We will also disclose information where the law requires it, or where it is needed to protect someone's safety or our legal rights.

Your business can choose to connect WATT to its Xero organisation. Nothing is shared with Xero unless an admin of your business connects it and chooses what to sync. Your business can disconnect at any time.

What WATT reads from Xero, and why.

• Contacts (customers and suppliers): to keep the same customer and supplier details in WATT and Xero, and to link records that already exist in both instead of creating duplicates.
• Quotes, invoices, credit notes, bills and their payment status: to show in WATT when a quote is accepted, or an invoice or bill is paid, part paid, credited or voided in Xero.
• Your organisation's settings, such as accounts, tax rates, items, tracking categories and invoice themes: so what WATT sends uses your chart of accounts and tax settings.
• If your business switches on Timesheets or Leave (Xero Payroll AU only): employees' names, email addresses, pay calendars, pay items, leave types, leave applications, leave balances and pay run status. WATT uses these to match your team members to their Xero employee record, send approved time and leave, and show leave balances. WATT does not read pay rates, bank details, tax file numbers or superannuation details.

What WATT writes to Xero, and why.

• Customer and supplier contact details your team enters in WATT.
• Quotes, invoices, credit notes and supplier bills your team sends from WATT, with the scanned supplier invoice attached to its bill. These are created as drafts unless your business chooses otherwise in Settings.
• If switched on: approved timesheets (as draft timesheets) and approved leave (as leave applications). WATT never approves timesheets, never posts pay runs and never changes employee records in Xero.

AI. We never use data from Xero to train AI models, and our AI provider does not use it to train AI models either. Records that come into WATT from Xero (for example a customer, or an invoice's payment status) become part of your business's WATT records, and WATTKINS can use them to answer your team's questions in the same way as the rest of your WATT records.

Where it is stored. Data WATT receives from Xero is stored with the rest of your WATT data in Singapore (Supabase). The keys that let WATT reach your Xero organisation are stored encrypted and are never shown to anyone, including your own team.

How long we keep it.

• When your business disconnects Xero, WATT deletes its access keys at once, tells Xero to remove WATT's access, and deletes the lists it kept from Xero (such as accounts, tax rates and the Xero employee list). WATT keeps the links between WATT and Xero records, so that reconnecting the same organisation does not create duplicates, and a record of what was synced (never the contents of what was sent) for 90 days, as it does while connected. What WATT already brought into your WATT records stays there.
• When your business closes its WATT account, WATT disconnects from Xero within minutes, and deletes everything else, including the links and sync records, with the rest of your business's records 30 days after closing.
• Disconnecting or closing never deletes anything in Xero. What WATT sent to Xero stays in your Xero organisation, under your control.

How to disconnect. An admin of your business can disconnect at any time: in WATT, Settings, Integrations, Xero, Disconnect. You can also remove WATT from your Xero organisation in Xero (Settings, Connected apps). Either way, WATT stops reading from and writing to Xero straight away.

• All traffic to WATT is encrypted in transit, and our hosting providers encrypt data at rest.
• Each business is isolated at the database level, so one business cannot see another's data.
• Access inside your account depends on each person's role, so a field worker sees only what their work needs.
• Every change to WATT's data-isolation and permission rules is checked by automated security tests before it goes live.
• Our team's access to production systems is restricted to what is needed to run and support the service.

No system is perfectly secure. If we learn of a data breach likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Deleted data also leaves our daily backups as those backups expire. Before you close your account, you can ask us for a full copy of your data (section 10).

Neither our website nor the WATT app uses advertising, analytics or cross-site tracking cookies. The WATT app uses only the cookies and browser storage it needs to keep you signed in and to keep working when you lose signal.

You can ask us to:

• give you a copy of the personal information we hold about you;
• correct it if it is wrong;
• delete it.

Business account owners can also ask for a full copy of their business's data. Where WATT offers a self-serve export for that information, you can download it yourself from within the app; otherwise we will provide it on request.

To make a request, email beats@fibrecast.com.au. We will respond within 30 days. You can unsubscribe from early-access emails at any time using the link in the email.

If you are not satisfied with how we handle a request, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We will update this page when our practices change and revise the date at the top. If a change materially affects how we handle your information, we will email the owner of each WATT account before it takes effect.